The Influence Of Service Quality, Facilities, And Location On Customer Satisfaction At Pushup Coffee Semarang
DOI:
https://doi.org/10.56910/ictmt.v1i2.93Keywords:
the effect of service, facilities, location on customer satisfactionAbstract
This study aims to determine the effect of service quality, facilities, and location on customer satisfaction at Pushup Coffee Semarang. This research is research using quantitative methods carried out in Semarang City. The research population is consumers of Pushup Coffee Semarang, where the population is 15,445 people. Samples were taken using accidental sampling technique, and data was collected using a questionnaire. The results of the research show that: (1) Service quality variables have a positive effect on consumer satisfaction by obtaining a constantan coefficient value of 0.371. (2) The facility variable has a positive effect on consumer satisfaction by obtaining a Constantan coefficient value of 1.096. (3) The location variable has a negative effect on consumer satisfaction by obtaining a constantan coefficient value of – 690.
References
Amalia, N. (n.d.). Journal of Management and Business Studies The Influence of Brand Image, Price and Product Quality on Purchasing Decisions (Case Study of Endess Noodle Consumers in
Bangkalan). In JSMB (Vol. 6, Number 2). http://journal.trunojoyo.ac.id/jsmb
Faizatul, et al. The Influence of Service Quality and Patient Safety Targets on Patient Satisfaction at Prima Husada Hospital.
Moha (2016), et al. Analysis of service quality on customer satisfaction and facilities in Yuta Hotel in Manado City. Analysis of service quality on customer satisfaction and facilities in Yuta Hotel. In Moha., Sj. Loindong. Service Quality Analysis… EMBA Journal (Vol. 575, Number 1).
(Setiawan et al., t.t.) The Influence of Service Quality on Consumer Satisfaction, JSMBI (Indonesian Journal of Management Science and Business) vol 9 no 2(2019)
(Santoso et al., 2019) The Influence of Product Quality, Service Quality, and Price on Consumer Satisfaction and Loyalty, study of Geprek Bensu Rawamangun consumers, Journal of Accounting and Management vol 16 no 1(2019)
Ovidani, Z., & Hidajat, W. (n.d.). The influence of service quality, price and trust on customer satisfaction at hotels in Semarang. Economic Journal
The Effect of Timeliness, A., and Ticket Prices, F., & Apriyadi, D. (t.t.). ANALYSIS OF THE EFFECT OF TIMELINESS, FACILITIES AND TICKET PRICES ON TRAIN PASSENGER SATISFACTION AT PURWOSARI STATION. Economic Journal
(Tinggi et al., t.t.) The Influence of Service Quality on Customer Satisfaction in the Sharia Banking Industry in Pekanbaru City, journal of Islamic economic studies vol 2 no 1 (2017)
Ratna Sari Dewi, et al. DESIGN OF A CABINET ORGANIZER SET TO SUPPORT THE CONCEPT OF SELF SERVICE COFFE SHOP IN YOGYAKARTA DESIGN Compiled by: UPT ISI Yogyakarta Library.
(Dharma, 2017) The Influence of Service Quality, Trust and Satisfaction on PT Customer Loyalty. Padang Tour Padang Island Tourism, Padang eco-business and technology journal (2017) 6(2) 1-11
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 INTERNATIONAL CONFERENCE ON DIGITAL ADVANCE TOURISM, MANAGEMENT AND TECHNOLOGY
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
