The Influence Of Service Quality And Facilities On Customer Satisfaction Staying At Hotel Neo Temple Simpang Lima Semarang
DOI:
https://doi.org/10.56910/ictmt.v1i2.24Keywords:
Service quality, Facilities, Customers satisfactionAbstract
This study takes the title effect of service quality and facilities on costumers satisfaction at the Neo Candi Hotel Simpang Lima Semarang. The purpose of this study was to analyze the effect of service quality and facilities on customers satisfaction.This research design uses research quantitative methods. The data analysis technique uses analysis of validity, reliability, linear . regression analysis, t test and F,coefficient of determination(R2 )test through the SPSS application. It has a significant effect on customers satisfaction . the result of this study indicate that service quality(X1), facilities(X2), have a significant effect on customer saticfaction(Y).Based on multiple regression test , from the two ciefficient values of the independent variables (Service quality and facilities) that mostinfluence on the dependent variable (costumers satisfaction) is the facilities that is equal to 0.799
References
Aryo Prasetyo wibisono, IK(2015 )
Influence analysis service quality , Price, And Facility to Satisfaction Cottage Hotel Customers Stay in Regency Magelang. Volume 4, Number 3, Year 2015,4,1-13
Asep Dedy, Y. A. (2022). Influence Quality Dan's Service Hotel Facilities Toward Satisfaction Customers At Sari Ater Hot Springs Resorts Ciater. Journal Science Management, Vol.4 No.1 February 2022, 4, 18-25.
Baetei, D. (2018). Influence Quality Service To Satisfaction Visitor In Hotel Niagara Prapat
Province Sumatra North . Come on Physiology vol.5 No 1- April 2018,5, 1-13.
Eka Puji Kusuma , M.A. (2015). Influence Service Quality and Trust Toward satisfaction customers on Sultan Hotel Banda Aceh Journal Management postgraduate Shia Universit kuala, matter 176-192.
feni Maryati, nE (2020) . Influence Facility and Quality service to Satisfaction Customer at the Holiday Hotel in City Batam. Journal Magisma Vol. VIII Number 1- Year 2020 VIII, 21-27
NiningChess pawetriningtyas, S. I, (2016). Influence Quality Service Services to Satisfaction Customer.
Journal Administration Business Vol.32 No 2 March 2016, 32, 39-46 Muhammad Arianto, N. M. (2014), Analysis Satisfaction Consumer in Jatiroso Catering service. Journal Business, Management & Banking Vol. 1 No.2 edition September 2014:102-120, 1, 120- 120.
Ni Luh Putu Apriliani, N.P (2022) InfluencePerception , Quality Service and Facilities To Satisfaction Customer on Water Garden Hotel Candidasa Bali. Vol3 Number 3 March 2022,217-230
Ni Komang Come on Sri Light goddess, I ketut Sugama (2019) Influence Quality Service And Facility Which owned To Satisfaction Traveler in Villas Bali Jugle Huts Peggy Rahman Alana And Tanto Askriandoko Puto. (2020) Influence Facilities and Quality service to Satisfaction Traveler on Gia Lowo Subdistrict Watulimo Regency trenggalek. Major Management, Journal study management applied Vol.5 No.2
Selvy Normasari , S. K. (2013). Influence Quality Service To Satisfaction Customer , Image Company and Customer loyalty . Journal administration Business (JAB) Vol. 6 No.2 December 2013,6, 1-9
Sartika Moha, Sjenry Loindong (2016)Analysis Quality Service and Facility To Satisfaction Consumer on Hotel Yuta in Manado city. Vol 4 No, 1 Maret 2016 Hal. 572-584
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 INTERNATIONAL CONFERENCE ON DIGITAL ADVANCE TOURISM, MANAGEMENT AND TECHNOLOGY
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
