Experiences Of Foreign Tourists In The Old City Of Semarang: Evaluation Of Service Quality Foreign Languages In The Tourism Context

Authors

  • Henry Yuliamir Indonesian College of Tourism Economics, Semarang
  • Enik Rahayu Indonesian College of Tourism Economics, Semarang
  • Renny Aprilliyani   Indonesian College of Tourism Economics, Semarang

DOI:

https://doi.org/10.56910/ictmt.v1i1.75

Keywords:

Service Quality Evaluation

Abstract

Research aims to evaluate the quality of foreign language services provided to foreign tourists visiting the Old City of Semarang, a tourism destination that is increasingly in demand. This research uses a qualitative approach with various methods, including case studies, indepth interviews with foreign tourists, content analysis, participant observation, document analysis and data triangulation. The research results revealed that the majority of foreign tourists were impressed with foreign language services in the Old City of Semarang. They shared positive stories about interactions with officers who tried to help in a foreign language, which made them feel welcome and comfortable. Another positive experience involves the ability to explore the culture and history of the city through smooth interactions with local residents who are fluent in foreign languages. However, a number of foreign tourists also face obstacles, especially in terms of communication, navigation and understanding cultural differences. Some of the recommendations given by foreign tourists include increasing language training for officers, providing more information materials in foreign languages, improving navigation, cultural exchange programs, use of technology, tourist feedback channels, and increasing cooperation between stakeholders. This research has important implications for improving the tourism sector and local economy. Improving foreign language services in the Old City of Semarang can increase tourist satisfaction, result in repeat visits, positive recommendations, and a positive contribution to the city's economic growth. Therefore, language training, provision of information materials, improved navigation, promotion of culture, technology, feedback channels, and cooperation between stakeholders are key steps in achieving this goal.

Author Biography

Enik Rahayu, Indonesian College of Tourism Economics, Semarang

 

 

References

Rahmawati, E. D., Admadianto, H. N., Fadila, S., & Baaq, S. H. (2023). Smart Tourism Technology and Tourist Satisfaction for Returning to Surakarta City Heritage Tourism. Mbia, 22(1), 103–112. https://doi.org/10.33557/mbia.v22i1.2163

Sagita, M. D., & Wulansari, N. (2023). The Influence of Destination Image and Facilities on Revisit Intention in the Harau Valley Area. Yasin, 3(6), 1252–1264. https://doi.org/10.58578/yasin.v3i6.1629

Setyanto, A. (2014). The Importance of Mastering Foreign Language and Culture as the Main Supporter of the Tourism Sector. Tourism Journal: FIB Universitas Brawijaya, 1(1), 1–12.

Suwena, I. K., & Widyatmaja, I. G. N. (2010). Basic Knowledge of Tourism Science. 252.

Yakup, A. P. (2019). The Influence of the Tourism Sector on Economic Growth in Indonesia. Airlangga University. https://drive.google.com/file/d/1O-tF5Tpbqelql-xx_R6cWjlY_FczIex8/view?usp=drivesdk

Yono, F. (2020). Tourism Destination Management. In Paper Knowledge . Toward a Media History of Documents (Issue March). https://books.google.com/books?hl=en&lr=&id=OTQhEAAAQBAJ&oi=fnd&pg=PA37&dq=digitalisasi+surat+menyurat&ots=6aq1OMflLU&sig=rbfbjbnBzHIpbY9vn1s-IdKqvsI

Downloads

Published

2023-12-31

How to Cite

Henry Yuliamir, Enik Rahayu, & RennyAprilliyani . (2023). Experiences Of Foreign Tourists In The Old City Of Semarang: Evaluation Of Service Quality Foreign Languages In The Tourism Context. International Conference On Digital Advanced Tourism Management And Technology, 1(1), 329–334. https://doi.org/10.56910/ictmt.v1i1.75

Issue

Section

Articles