Ari Prasetyani Nugroho, Mochamad Taufiq , and Marius Pramana  , “Influence Of Service Quality, Water Quality And Facilities Towards Customer Satisfaction At The Regional Public Company Tirto Panguripan Drinking Water, Kendal District ”, ICTMT, vol. 1, no. 1, pp. 83–92, Dec. 2023.