FRANSISKA OKTALIA DUHA GUMANO; RAY OCTAFIAN. Road To Customer Satisfaction: The Servqual Journey. International Conference On Digital Advanced Tourism Management And Technology, [S. l.], v. 1, n. 1, p. 08–13, 2023. DOI: 10.56910/ictmt.v1i1.9. Disponível em: https://ictmt.stiepari.org/index.php/journal/article/view/9. Acesso em: 22 nov. 2024.