The Future of Hospitality : Leveraging Robotics for Enhanced Customer Service
DOI:
https://doi.org/10.56910/ictmt.v1i2.180Keywords:
Robotics, Hospitality Industry, Customer Service, Innovation, Workforce EthicsAbstract
This paper explores the growing adoption of robotics in the hospitality sector to deliver innovative customer service. Robots are increasingly employed for check-ins, concierge services, and room delivery, offering consistency and efficiency. The study evaluates customer satisfaction and cost implications, as well as ethical considerations for workforce displacement.
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